A hair salon’s high paced environment means that you need a fast and solid system to ensure that every penny is accounted for at the end of the day. At the same time all client details need to be updated and all stock adjustments entered.
It works for you
ESP’s easy to use software does all of this for you and by simply entering daily sales as they happen. Your day end cash up will be calculated, staff will be paid their correct commission, client histories will reflect all their purchases, monthly reports will break down your income by Service, Retail, Professional and Category will be accounted for down to the millilitre.
Get your life back
No more late nights trying to calculate wages (including Council Fees) or produce figures for your accountant that don’t make any sense. Now you can generate powerful reports that will give you all the detail you need in order to make important decisions about your business as well as reduce your accounting fees. All of this integrated with Appointment Bookings, SMS and Email means you can take control of every aspect of your business.
Professional & Personal
ESP Software gives you the opportunity to create a Professional as well as Personal Environment for your clients. With ESP’s modular philosophy you can grow your software as you grow your business. Starting with Client Records, Daily Sales, Simple Stock Control and Reports.
You’ll quickly find that you are ready to move on to Computerised Bookings, Staff Commissions and Wage Slips as well as Marketing via SMS & Email and even your own Income Statement and Balance Sheet. Tracking your Vouchers will become far more tightly controlled and you will be able to easily offer clients Promotional Packages for events like Mother’s Day or Valentines.
Generating Wages will be very simple. Sliding Scales, even Sliding Scales per Category, are simple to set up and you will be able to provide staff members with professional Wage Slips with all their salary details.
As the guest experience is vital in the hospitality industry, and a high standard of services expected by hotel guests. ESP’s seamless room charge interfacing to Hotel Property Management Systems ensures that the guests receive only the best service from your spa. Upon checkout from the hotel all of the guests spa invoices reflect on their hotel bill.
Promotional Packages, Courses, Gift Vouchers, Loyalty Structures and Memberships all enable you guaranteed repeat business so that your revenue is not dependant on hotel occupancy rates. Email and SMS technology also make it possible to communicate effectively with clients for Appointment Reminders, Follow Ups and ongoing Marketing using powerful filtering criteria.
Booking of Staff, Rooms and Equipment enable you to easily manage all of the resources in the spa. Revenue can be categorised according to local or hotel guests to determine performance between the various client types. Revenue can also be split by department in order to separate out revenue centres like the Spa and the Gym.
The Client Journey
From the moment a client is booked in for an appointment, ESP Software begins building a client profile. As a result you are able to not only provide them with the best service possible but also retain them for the long term. Detailed Client Histories, Notes and Photos ensure that you Know Your Clients even before they return.
Promotional Packages, Courses, Gift Vouchers, Loyalty Structures and Memberships all enable you guaranteed repeat business. Email and SMS technology make it possible to communicate effectively with clients for Appointment Reminders, Follow Ups and ongoing Marketing using powerful filtering criteria. Detailed reporting will break down your revenue by Staff, Client Gender, Client Age, Department, Category and Item.
Revenue forecasting based on bookings as well as staff and room occupancy rates will advise you what you can expect in the coming weeks and months so that you can take the necessary actions before its too late. Monthly and daily targets and detailed Business Intelligence reporting for staff appraisals ensure that therapists remain motivated and loyal.
ESP Software gives you the opportunity to create a Professional as well as Personal Environment for your clients. With ESP’s modular philosophy you can grow your software as you grow your business. Starting with Client Records, Daily Sales, Simple Stock Control and Reports you’ll quickly find that you are ready to move on to Computerised Bookings, Staff Commissions and Wage Slips as well as Marketing via SMS & Email and even your own Income Statement and Balance Sheet.
It works for you
Tracking your vouchers will become far more tightly controlled and you will be able to easily offer clients Promotional Packages for events like Mother’s Day or Valentines. Monitoring Client Courses for sun beds and other pre-paid sessions will be a breeze.
Get your life back
Generating Wages will be very simple as all staff revenue will be correctly calculated without duplicating Turnover for Vouchers or Courses sold. Sliding scales and even sliding scales per category are simple to setup and you will be able to provide staff members with professional wage slips with all their salary details.
Professional & Simple
ESP Software provides you with an Integrated, Professional yet Easy to Use system to provide patients with the level of service expected in the medical industry yet with all of the personal follow up provided in the spa environment. Detailed Patient Records enable you to keep a record of all treatments provided as well as General Notes and Notes per Treatment. This detail along with the ability to link photo images to patients histories enable you to track the patient’s progress over time.
Patient Follow Up
Powerful user-defined follow up rules enable you to create multiple follow up processes and will indicate exactly which patients are due to be contacted and which are overdue. One system will manage all your Bookings, Invoicing, Debtors Control, Income & Expenditure, Reporting, Communication via SMS & Email, Follow Up Processes and even Payroll.
ICD 10 and NAPPI codes will be printed on invoices so that patients can easily claim from their medical aid schemes.
ESP was written from the start to act as a mechanism to support the business owner and NOT formulated from the traditional “Accounting” philosophy that most systems use as their foundation. The ESP Foundation is based on the energetic principles of business which chiefly hinges on the flow of information. The financial transaction is the end result and accounted for as a matter of course.
Know Your Clients
Knowing your clients and communicating with them effectively are vital to your business and ESP provides effective and simple ways of doing this. You can keep as much (or as little) information as you like on your clients and every time a client visits, their profile will be updated.
Engage Your Clients
You can send out personalised SMS messages to individuals or groups and using ESP’s powerful client filtering capabilities you can be very specific about who you communicate with. Scheduling Appointments, Client Records, Billing, Email/SMS communication, Best Business Practices all culminate in Business Intelligence information that allows you to compare your “feel” of the business to the information reflected.