A dedicated team of full time support staff are available to help you with any support queries that you may have relating to your ESP Software. Support is provided either telephonically or via Remote Login which greatly reduces turnaround time and costs as no travel is required. All calls are logged into specially designed support software, which means that there is a record of all queries logged with ESP so that any support consultant can quickly assist you. You will receive a copy of the transcript of all your support queries so that you have peace of mind that your query has not been forgotten about as well as having the solution at hand in case you have the same query again at a later stage. If your query cannot be resolved immediately ESP will endeavour to have a solution to you by 5pm the same day if your query was logged before 12pm or otherwise by 12pm the following day if logged after 12pm.