Support

HELP DESK

A dedicated team of full time support staff are available to help you with any support queries that you may have relating to your ESP Software. Support is provided either telephonically or via Remote Login which greatly reduces turnaround time and costs as no travel is required. All calls are logged into specially designed support software, which means that there is a record of all queries logged with ESP so that any support consultant can quickly assist you. You will receive a copy of the transcript of all your support queries so that you have peace of mind that your query has not been forgotten about as well as having the solution at hand in case you have the same query again at a later stage. If your query cannot be resolved immediately ESP will endeavour to have a solution to you by 5pm the same day if your query was logged before 12pm or otherwise by 12pm the following day if logged after 12pm.

FREE SUPPORT

With the initial purchase of your ESP software you will receive 30 Days of Free Support. During this time you will have full access to the ESP help desk for any assistance that you require with setting up and using your software. ESP also proactively follows up with all new clients to monitor their progress and ensure that the system is being implemented correctly. Once the 30 days of free support expires you have the option of signing up to a support and/or upgrade subscription but there are no obligations.

SELF HELP

ESP offers a range of affordable support and upgrade subscriptions. These subscriptions are optional and can be cancelled at any time with one month’s calendar notice. You have the option of Support Only, which means that you have full access to the ESP help desk for all your queries. The Upgrades Only options ensures that you always receive the latest software updates as they are released by ESP. The Membership option combines Support and Upgrades to ensure that you have access to both the help desk and the latest software updates available.

OFF-SITE TRAINING

This is the preferred method of training as it means that training takes place either at ESP offices or at an accredited training partner’s facilities. This will ensure that there are no distractions like phones ringing and clients coming in and out of your salon or spa. Each staff member will also be able to work on their own computer and you will be guided through a structured training program covering all of the main features of your software. This will ensure that the staff members retain much more information and the training will therefore have far more value.

IMPLEMENTATION TRAINING

Implementation training takes place on-site (at your premises). This is in cases where you simply cannot get away from the business or you only require a short session, i.e. 1 hour. It can also be beneficial for advanced training, i.e. once you have set up your system and have been working with it for a while and you would like an ESP consultant to get a closer look at your setup while they provide you with training.

ONLINE

HELP FILES

ESP Help Files include comprehensive instructions on how to use each feature in the ESP Software. The Help File is easy to navigate and includes things to consider before you start using a particular function, explanations of how the software works as well as step-by-step guides with screen grabs to know exactly what to do.

VIDEO DEMOS

ONLINE

ESP Tutorials are step-by-step practical exercises that guide you through setting up and using your ESP Software. These tutorials form the core of ESP training sessions, which means that you are actually given the ESP Training Material to use as often as you like. Completing these tutorials is highly recommended even if you attend a training session as they will give you an excellent grounding in using ESP software.

PLAY AREA

Support Desk:

Monday to Friday

9am – 4pm

086 099 4163

Emergency Support Hours:

Monday to Friday
4pm – 8pm

Saturday, Sunday and Public holidays
8am – 5pm

073 034 8140

Support Request Form:

Please fill in the details required below. An SMS will be sent to our support team who will login to assist you further. This service is available from Monday to Friday from 8am to 8pm and on weekends between 8am and 5pm.

Training

Self Help

Support Desk:

Emergency Support Hours:

Support Request Form: