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Are you engaged?

In this month’s article I would like to ask the question “Are you engaged with your clients?” I think that many salon owners will feel a lot of pressure to be sending out regular emails to clients telling them of news, specials and other information that they hope will lead the clients to return and […]

Ye of little faith

I have a three boys now. Our four year old is in the stage of learning to tie his shoes. Imagine if my attitude towards him was “oh, my son is just never going to be capable of doing this”. Or when it comes to dinner time I simply let my two year old continue […]

Tag ’em and bag ’em

Tag ’em and bag ’em Imagine you are a marine biologist and you specialize in studying the behavior of great white sharks so that you can learn about them and ensure they are protected from extinction. One part of your job might include tagging great whites so that you could monitor their movement patterns. Imagine […]

A stitch in time …

Have you ever had to do anything over again because you didn’t do it properly in the first place? Have you ever had to spend a lot of time cleaning up a mess that could have been avoided if you had just planned better? Would you consider yourself a good manager? They say that the […]

Get them to say Wow!

Does it matter how great you say your salon is? Or does it matter more how great your clients say it is? It’s a little nauseating to others when we tend to blow our own horns. CS Lewis, author of The Chronicles of Narnia and many other well know books gives writing advice to a […]