Our response as humans to warnings is often hard to explain. We hear in the news all the time of massive disasters that could have been avoided if warnings had been listened to. The Titanic apparently received numerous warnings of icebergs but these warnings were not taken seriously and as we all know the ship […]
In 2008 I wrote an article on a general look at client loyalty. In this month’s article I would like to take a closer look at client loyalty schemes as they are something that every business wants to implement but very few do successfully. The reason for loyalty schemes is obvious; you want clients to […]
A question that I find coming up quite often from salon and spa owners and one which there seems to be much confusion over is what their business takings are at the end of the day or month. A common viewpoint is that the money you bank is the income that you have earned. However, […]
1. Should I use Generic Retail, Accounting or Salon/Spa Specific Software? When it comes to the wellness industry which includes beauty salons, nail salons, day spas, hotel spas (amongst other types of spas) and even will cross over in to the hair industry and medical aesthetics there are core businesses requirements and processes that are […]
As I write this article I am working on the assumption that I do not have to convince you that using a software management system is more beneficial than using a manual system. Anyone intent on driving their business forward successfully into the future will realise the need for information systems in order to achieve […]
In my opinion seamless integration of business management processes is critical in improving salon and spa competitiveness. What this equates to in salon and spa management software terms is having one system that can handle as many of your business processes as possible. Seamless integration will save time because you get rid of duplicating entries […]
Sorbet Success Throughout South Africa many salons have had dreams of launching either a breakthrough loyalty scheme or a successful franchise operation. However, there have been very few that have made a significant impact in either of these areas let alone both. With 40 stores throughout major centres in South Africa and over 60000 loyalty […]
When does it pay you to pay someone else? Have you ever tried to self-diagnose a medical ailment using Google? Well I am sad to say that I have made this very unfortunate mistake. I thought that I would save myself the inconvenience and cost of visiting the doctor by taking matters into my own […]