In this month’s article, as we continue the series on the Consumer Protection Act we take a closer look at the implications on Gift Vouchers and Sales Records. Vouchers The main change in the new act with regard to vouchers is that the expiry period has changed. Instead of you placing a three or six […]
Who are you? Last month we started a series on the new Consumer Protection Act, which came into effect earlier this year. It was an introductory article in which we covered the fact that the new Act was brought into being because we had no proper protection for consumers in our country especially those who […]
The Consumer Protection Act (CPA) came into effect on 1 April 2011 and received much publicity in the months leading up to its inception, sparking fear into the hearts of suppliers and joy as well as eager anticipation into those of consumers. In this month’s article we will have an introductory look at the new […]
Have you ever tried to self-diagnose a medical ailment using Google? Well I am sad to say that I have made this very unfortunate mistake. I thought that I would save myself the inconvenience and cost of visiting the doctor by taking matters into my own hands. At the very least I would know as […]
If you went on holiday for 6 months what would be the state of your business when you came back? Would your salon be standing empty, stripped of all your furniture and equipment? Will your clients have deserted you or will your staff be holding your salon ransom demanding that you hand over the business […]
A question that I find coming up quite often from salon owners and one which there seems to be much confusion over is what their business takings are at the end of the day or month and the information that must be given over to their accountant. A common viewpoint is that the money you […]
Recently a Hairdressers Journal reader wrote in requesting information on the rights of stylists in the Western Cape with regard to their salary structures as she and some other salon owners had become concerned with the high number of salons being opened by unqualified persons and stylist rights being infringed upon. Specific reference was made […]
Who are your clients loyal to? Have you ever been a patron of a business simply because of one particular person? Yesterday I realised that I am supremely loyal to a particular musical equipment store in Cape Town. Since the first time I visited there 5 years ago I can’t even remember setting foot in […]
Many people are terrified of sales and this is largely due to the fact that nobody likes rejection. The thought of pushing a product onto someone who may not need or want is something that is not for us but rather those who are born sales people with very thick skin. Many of us have […]
Whilst on a “course” a few weeks ago I commented to my golf partner (and accountant) after I had just hit another ball out of bounds that I would have to do a provisional return. At first, this gem of genius yet subtle wit went unnoticed and without the response it deserved. However, when I […]