Most normal people think and feel that pain is a bad thing. This is a reasonable opinion to have because (again, for most normal people) pain is unpleasant. All over the earth people are going to great lengths to get rid of pain in their lives, while many other people and companies try to take […]
A few minutes after I sat down to write this article my laptop unexpectedly shut down. In the process of shutting down I was given a message that something had gone wrong and I should contact my administrator. Because I was in a public place I needed to mask the mild panic that was upon […]
In this month’s article we wrap up our series on communications within the salon. We’ll take a look at areas of communication that should be included in your communications policies.
In my first article on salon communications I introduced the idea that salons have a new problem on their hands, which is primarily driven by the cell phone but has gone beyond the borders of a “phone call” problem. I had ended my last article by saying that we will take a closer into the […]
In this series we will take a closer look at the use of cell phones and other communication mediums within the salon to examine what they are being used for and what effect this may be having on the salon. In the “old days” the kind of difficulties salon (and other business) owners faced in […]
If you have not heard the term Cloud Computing by now then you have either been on a very long vacation to a deserted island or you probably still use a typewriter instead of a computer. Either way you have managed to dodge one of the latest buzzwords in I.T spheres with great talent. Cloud […]
It’s been my experience that male clients do not get looked after in the same manner as female clients. Generally with ladies there is a good consultation upfront, a record card is created and notes are kept for every visit. Perhaps this is only due to the fact that more ladies have colour done which […]
As we move towards another year end its time to start gearing up for what will hopefully be a profitable time for everyone. Generally when we talk about gearing up for the festive season it’s all about ensuring maximum revenue by seeing as many clients as humanly possible. However, this is only half of the […]
As someone working in the hair industry you will be very familiar with working on peoples appearances. They will come to you with things they see about themselves and the way they look that they would like addressed and improved. Your job is to address the changes to present them with another self (or an […]
The consumer’s right to return products is probably the portion of the Consumer Protection Act (CPA) that caught most people’s attention. For consumers it was a celebration and for suppliers something of great concern. Upon closer inspection, as with most of the CPA, it is all about being “reasonable” and perhaps there is not as […]